Q: What is the benefit of buying from Tots &Tykes?
At Tots & Tykes we are committed to provide our customers with a hassle-free online shopping experience.
We are using the best prints and designs for your Little One and also we use pre BIOWASH softest cotton, so our clothes do not shrink or fade and you can use/wash them as many times as required.
Q: How do we get in touch with you personally?
A: Our details are on ‘Contact Us’ page, please leave a message. We will get back to you as soon as we can ☺
Q: Where is the office of Tots & Tykes located?
Our head office is located in Daryaganj, New Delhi
Q: What products does Tots & Tykes sell?
We provide clothes for Infants, Toddlers and Kids up to the age of 10.
Q: How do I know my order has been confirmed?
You will get a confirmation email and thereafter you can track your order on your Tots & Tykes account.
Q: How do I check my order status?
Your order gets confirmed after a successful payment and we will provide you the tracking details related to your order. You can easily track the status of your shipment in your Tots & Tykes account.
Q: Is it safe to use my Credit Card Online at Tots & Tykes?
All the transactions made online are protected & secured by SSL. The encryption process makes it completely safe to trust giving in your card details for the payments. We do not store any of your payment data on our servers. The process is totally reliable and secure.
Q: Can I cancel/change the order?
A: Unfortunately, that’s not possible once the sale is made and the delivery has been initiated. For more info, please get in touch with us .
Q: What if an item is out of stock?
If you really like an item of stock item, you can email us the details of the item you want, we might be able to provide a colour variation or it is possible that we might be able to get it made for you especially!!
Q: What about GST?
GST is included in our marked price.
Q: How are the products packaged?
We make sure that your order reaches you in the best shape, we have two layer packaging policy so that the product you receive is same as you expect.
Q: Do you deliver products outside India?
No, we currently do not ship outside India.
Q: Is it mandatory to register before placing an order?
You can place your order and check-out as our guest also. However, it is convenient to track your order if you are a registered user. Also, as a registered member you will be able to avail of special discounts which go out to our subscribers only!!
Q: How long will it take to receive my orders?
We use the best/trustworthy delivery service providers, your order will ideally be delivered within 5-7 days.
Q: Can I ship different items in my order to different shipping addresses?
If you wish to ship different items to different addresses, you would need to place the orders separately. It will be easier for you to keep a track of your order as well.
Q: Who pays for the shipping charges?
We provide free-shipping on all order above 500/- across the country. For orders below 500/- an additional delivery charge of 99/- is levied.
Q: What happens if I am not available at the time of delivery?
We are committed to your hassle-free shopping and so for the delivery of our product. We will make sure that your order is delivered ON-TIME.If there is any delay at our end, you will be communicated personally about it.
Q: What is your Return Policy?
Yes. If your product qualifies under our Return & Exchange Policy you can register an exchange request with us within 7 days after the delivery. The product should not be tampered with or the tag should not be removed only then our we will be able to return the amount paid for the product.
Q: What options do I have while making payment?
You can make payments through Net Banking, Debit/Credit cards. We accept VISA, MASTER as well as AMERICAN EXPRESS, and debit cards issued by any of the authorized banks in India. To make your payment options more convenience, we also accept payments via Bank transfer and deposits.
Q: How do you offer lower prices than your competitors for the same quality?
At TotsnTykes, we manufacture our own clothing and sell directly to you. By avoiding middlemen, retail markups, and the high costs of stores, we can offer you lower prices. We have everything MADE IN INDIA, from fabric till ready cloth, everything is for an Indian by and Indian. How do I wash my TotsnTykes items? We recommend washing in cold water and drying on low.
How do I know what size to buy?
Our brand has well researched size-chart designed especially for Indian kids, the right fit for the Indian height and weight. Please check our size chart.
Customer Care
Phone: 9953089382,
9873151068,
9810260720