Shipping and Returns

Please allow 1-3 working days for your order to be dispatched. Normally, orders placed before 1pm on a business day, will be shipped the same day, provided card security checks are complete, payment is received and stock availability is confirmed. Orders placed after 1pm will be shipped on the next business day. Orders received on Sunday or during holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.

The orders cannot be and are not shipped to PO boxes or Military addresses.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above. We do not entertain replacement or return requests if the item is supplied against Gift Certificate; or the item has been used and the packet opened; or
an item not returned in the condition it was received; or any item received by us in a damaged condition; or items sourced or delivered outside India

To get a replacement, email us your Order Number and the reason for returning. Only after receiving our confirmation for the return, you are to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Our Return Policy:
• Replacement request must be made within 3 days of purchase and must not be part of above list
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
• In case of custom-made items, neither www.totsntykes.in nor our enabling partners will be able to accept any returns or replacement of such items.

Refund Policy by Totsntykes
Cases of goods unavailability or service problem:
• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end, choice of customer will be final.
• If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands.
• 100% refund will be given, if the product is not available or vendor is not able to ship the products.
• For courier products, If the delivery address is out-side the service area, then only 100% refund will be given.


Shipping of Returned Merchandise:
We recommend shipping of returned merchandise via courier or insured parcel post for tracking purposes. Totsntykes does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.

Items Damaged in Shipping:
Totsntykes is not responsible for items lost or damaged in shipping. However, all packages are insured; if your item is lost or damaged, please hold onto the item, with the original packaging, and call us immediately or mail us. We will contact Courier Company on your behalf and file an insurance claim. Once courier company has approved and paid the claim, we will forward the applicable amount to you (note: original insurance cost is not refundable).

For more info: Contact us - 9810260720